We offer free shipping and exchanges within 14 days of the delivered date.
How do I exchange my items?
You can exchange your product within 14 days of the delivered date (US only). - Fill out the form below with what product you are returning and what product you would like to exchange it for. If the price of the exchanged item is lower, we will refund you the difference.
What items are non-exchangeable?
- International orders (Non US) - Damaged items.
How do I return my items?
You can return your product within 14 days of the delivered date (US only). - Must be returned in the original packaging and are unworn or undamaged (Trying them on is fine). - Fill out the form below to start the process.
What items are non-refundable?
- International orders (Non US) - Damaged items. - Refunds will not apply to sitewide sales.
When will I receive my refund?
- Once your item is delivered back to us and inspected, we will issue a refund and typically received within 48 hours.
If item arrived defective:
- Email Store@glassyeyewear.com with photos of the defect and we will send a return label for your item and replace the item for free.
Shipping on all orders:
After your payment is verified it may take up to 24 hours for the order to ship. This does not include weekends or holidays. Orders placed after 11AM PST will be shipped out the following business day. If you place your order after 11AM PST on Friday, your order will most likely be shipped out on the following Monday.
Prescription eyewear orders:
Allow 5-7 business days for your shipping to update for all prescription glasses. Your glasses have to get shipped to our optical laboratory to customize your lenses first. Once they customize your lenses, they will then ship them directly to your door. This whole process usually takes about 7-10 business days for you to receive your eyewear.
Fill out the form below and we will help you get everything taken care of!